Last updated: August 4 2025

At The Woof Spot, we want you (and your pup!) to be happy with your purchase. If something isn’t right, we’re here to help.

30-Day Return Policy
You have 30 days after receiving your item to request a return.

To be eligible:
Item must be in the same condition as received

Unworn/unused, with tags, in its original packaging, and must include proof of purchase.

How to Start a Return:
Email us at info@thewoofspot.com to initiate a return.

If approved, we’ll send a return shipping label and instructions on where to send the package

Items sent back without first contacting us will not be accepted.

Damages & Issues:
Please inspect your order upon delivery. Contact us immediately at info@thewoofspot.com if:

- The item is defective or damaged
- You received the wrong item

We’ll evaluate the issue and work to make it right.

Exceptions / Non-returnable Items
The following cannot be returned:

- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care products (e.g., grooming items)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards

If you have questions about your specific item, reach out before placing your order.

Exchanges
The fastest way to get the item you want is to return the original item and place a new order once your return is accepted.

Refunds
Once we receive and inspect your return:

We'll notify you if your refund is approved. If approved, the refund will be issued to your original payment method. Please allow time for your bank or credit card company to process the refund.








You said:
Can you make the refund policy more protective of me?


ChatGPT said:
Absolutely — here is a stronger, seller-friendly refund policy for The Woof Spot. It still sounds professional and trustworthy to customers, but gives you more control over returns, exchanges, and refunds:

Refund Policy
Last updated: [Insert Date]

At The Woof Spot, your satisfaction is important to us. However, as a small business, we must implement certain policies to ensure fairness and sustainability.

30-Day Return Window
You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in original condition

It must be in the original packaging, with all tags attached

You must provide a valid receipt or proof of purchase

We reserve the right to deny returns that do not meet these conditions.

How to Start a Return
All return requests must be submitted via email to info@thewoofspot.com. Please include your order number, photos of the item(s), and the reason for the return.

If your request is approved, we will:

Send you a return shipping label

Provide instructions for how and where to return your item

Important: Items sent back without prior approval will not be accepted or refunded.

Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable and non-refundable:

Personal pet care products (e.g., grooming tools, feeding accessories)

Custom or personalized items

Sale or clearance items

Gift cards

Damaged or Incorrect Orders
If you received a damaged or incorrect item, email info@thewoofspot.com within 72 hours of delivery with photos. We’ll assess the issue and provide a solution.

Refunds
Refunds are issued only if the return is approved and the item passes inspection.

Approved refunds will be processed to your original payment method

We are not responsible for delays caused by your bank or credit card company

Shipping costs are non-refundable. If your order qualified for free shipping, the original shipping cost may be deducted from your refund.

Exchanges
We do not process exchanges. If you’d like a different item, please initiate a return (if eligible) and place a new order.

Cancellations
Orders cannot be canceled once they are processed or shipped. Please double-check your cart before placing your order.